FAQ

A webinar is a class that you view from your computer. You can hear the speaker and see their computer screen just as you would in a classroom setting. You are able to type in your questions, and sometimes you can even ask questions live via your microphone.

On the Upcoming Webinars page, click the orange “Register for free” button on the card of the webinar you wish to join. Fill in your name, email, and country, and then click “Register”. You will then receive an email with instructions on how to join the live webinar.

To participate (watch and listen) in a live webinar, we recommend the following:

  • Computer with high-speed Internet and speakers.
  • If you want to ask a question verbally during the webinar, we recommend that you use a USB-powered headset. Otherwise, you are welcome to type your questions into the chat area of your webinar’s control panel.
  • Make sure your computer’s Java is up to date. Click here to verify that you have the latest update.
  • Test your connection here.

Click here for the system requirements for Mac OS, Linux, Google Chrome OS, or Windows.

We understand that a live webinar may not always fit into your schedule. That’s why we make the recording available to view for free for the next 7 days! During that period, you can watch it as many times as you like, pause it, and take notes. Of course, members have unlimited access to all of the materials, including the instructor’s handouts, for the duration of their membership.

On the Webinar Library page, click the relevant webinar card. Recorded webinars are available to view for free for about a week after the live session. Members can view the available webinars and download the accompanying handouts without time limits.

Yes! Most of our live webinars are free. The recordings are also free for at least a week after the live webinar’s conclusion. Occasionally, we host bonus live webinars for members only.

Most of the time the chat area is available to live viewers, and you can type any questions you have there. Keep in mind, however, that since most webinars have 1,000 live viewers, the speaker may not be able to answer all the questions. Sometimes the webinar’s moderator will turn on the microphone option so you can ask questions using your microphone.

Most webinars are 90 minutes in length – 60 minutes of presentation time, a few minutes for door prizes and announcements, and any remaining time is used for the Question and Answer session.

In many cases, a syllabus will become available for download a few days before the webinar. You’ll find a link to it on the webinar card in the Upcoming Webinars section of the site, or on the recorded webinar page, below the video.

While we would love for everyone to have access to our membership area, its expenses are covered through the modest subscription fee. Please do not share your account information with others.

Door prizes are often available during the live webinars. You only need to be present during the door prize time to be eligible to win.

You will receive an email the day following the live webinar with a link to view the webinar’s recording.

We recommend joining the webinar 15–20 minutes before start time to secure your spot. Spaces are limited and filled on a first-come, first-serve basis.

  • Go to your account page.
  • Enter your email address and password and click the Login button.
  • Click on the Payment Info link at the top.
  • At the bottom of the page, add the new credit card information and click on the “Add this credit card” button.
  • Click on the “Apply to subscriptions” link next to the subscription you have.
  • Delete any unwanted credit cards from the list.
  • Go to your account page.
  • Enter your email address and password and click the Login button.
  • Click on the Contact Info link at the top.
  • Replace/update your email address and password and click on the “Update all fields” button.

Yes, you can just use the link you received in the confirmation email. If you can’t find a confirmation email either, you can join a webinar in progress straight from the upcoming webinar page.

First, check your spam folder to make sure the email wasn’t flagged and sent there automatically. If you still can’t find it, add GoToWebinar.Notifications@logmein.com to your approved email addresses and try registering again.

If this doesn’t work, contact GoToWebinar at 1-833-851-8340 and ask them to check their “Bounce List” list to ensure your email address is not on it. When GoToWebinar receives three undeliverable emails back from an email address their system automatically adds the email to this list, and no longer sends emails to it. If your email is on this list, ask them to remove it.

We do not sell your personal contact information to anyone. We will only use the information you give us to communicate with you about registering for a webinar, purchasing a product, or with the occasional email with relevant information.

If at any time during the first 30 days of a purchase from LEGACYFAMILYTREE.COM or FAMILYTREEWEBINARS.COM, you find that a product is unsuitable for your use, simply email CustomerService@LegacyFamilyTree.com and request a refund. We will gladly refund your purchase amount (subscriptions may be pro-rated). Download products must be removed from your computer. Simple as that!

Yes! We can present a webinar to your monthly membership meeting, a special membership meeting, or even as a private webinar to your society’s members in their homes. Contact Geoff Rasmussen for more information.

Visit www.LegacyFamilyTree.com where you can download your free copy of Legacy Family Tree (standard edition).